1. Scope of This Policy
This Privacy Policy explains how Asterism Astro may collect, use, store, and protect information when you visit our website, contact us, enquire about a consultation, or use one of our services. We aim to keep the handling of personal information proportionate to the purpose for which it was provided and to be transparent about the circumstances in which information may be processed.
2. Information You Voluntarily Provide
When you contact Asterism Astro, you may choose to provide information such as your name, email address, contact details, consultation preferences, and the subject of your enquiry. For services that require personal information, you may also provide birth date, birth time, birth place, photographs of your palms, handwriting samples, relationship information, or other material that you voluntarily submit for analysis.
3. Information Collected Through the Website
When you browse the website, certain technical information may be recorded by our hosting, security, analytics, or other infrastructure providers. This may include your IP address, browser and operating-system type, device information, pages visited, approximate access time, referring page, and basic diagnostic information. This information helps us maintain website security, identify technical problems, and understand general website usage.
4. How We Use Personal Information
We may use information you provide to respond to enquiries, communicate about consultations, understand the scope of the service you have requested, prepare for and conduct a consultation, arrange appointments, process or confirm payments, respond to follow-up questions, maintain appropriate business records, and improve our website or services. We may also use information where reasonably necessary to protect the website against misuse, fraud, security incidents, or other unlawful activity.
5. Information Used for Readings
Information supplied for an astrology, palmistry, graphology, relationship, or other consultation can be personal and sometimes sensitive in nature. We ask clients to provide information relevant to the service rather than unnecessary personal details. Information is used in the context in which it was provided and should not be assumed to be used for unrelated purposes.
6. Communication With Clients
If you contact us, we may retain correspondence so that we can understand the history of an enquiry, answer follow-up questions, manage bookings, and resolve disputes or service issues. We may contact you using the email address or other contact information you provide where communication is reasonably connected to your enquiry or consultation.
7. Payments and Third-Party Providers
Payments may be processed through external payment providers. Where this occurs, payment credentials such as card or banking information are generally handled directly by the payment provider rather than stored by Asterism Astro. Third-party providers may have their own privacy policies, security practices, and terms, which should be reviewed before using their services.
8. When Information May Be Shared
We do not sell or rent personal information. Information may be processed by trusted providers that help us host the website, communicate with clients, schedule services, process payments, maintain security, or perform necessary technical functions. We may also disclose information where required by law, legal process, or to protect the rights, safety, and security of Asterism Astro or another person.
9. Retention of Information
Information is retained for as long as reasonably necessary for the purpose for which it was collected, to maintain an ongoing client relationship, to keep appropriate accounting and business records, to resolve disputes, or to comply with applicable legal obligations. Retention periods may therefore differ depending on the type of information and the reason it was collected.
10. Data Security
We take reasonable technical and organisational measures to reduce the risk of unauthorised access, alteration, disclosure, loss, or misuse of information. However, no website, email service, cloud platform, or electronic transmission can be guaranteed to be completely secure. You should avoid sending information that you do not consider appropriate to share through an online service.
11. Your Rights and Choices
Depending on the law applicable to you, you may have rights to request access to personal information, ask for inaccurate information to be corrected, object to certain processing, request deletion, or withdraw consent where processing is based on consent. Requests can be made through our Contact page and will be considered in accordance with applicable legal requirements.
12. Cookies and Similar Technologies
The website or services used to operate the website may use cookies or similar technologies for basic functionality, security, analytics, or user preferences. The exact technologies used can change as the website develops. Where applicable, your browser settings may allow you to restrict or delete cookies, although doing so can affect certain website functions.
13. Children and Young Users
Our services are not specifically designed for children. If information relating to a child is submitted, it should ordinarily be provided by, or with the involvement of, a parent or legal guardian. If we become aware that information has been provided improperly, we may take reasonable steps to remove it.
14. International Processing
Because website hosting, communication, payment, and other technology providers may operate internationally, information may sometimes be processed in a country different from the country in which you live. Where applicable, we seek to use appropriate contractual, technical, or organisational safeguards for such processing.
15. Changes to This Policy
Our website, services, technology providers, and legal obligations may change over time. We may therefore update this Privacy Policy periodically. The latest version will be published on this page, together with its updated date. We encourage you to review this page occasionally if you continue to use our services.
16. Contact and Privacy Requests
If you have a question about this policy, believe that your information has been handled incorrectly, or would like to make a privacy-related request, please contact Asterism Astro through the Contact page. Please provide enough information for us to understand and respond to your request.